Effective Date: March 15, 2024

This Cancellation Policy governs how and when a user may cancel their subscription to

Paddle CRM, a platform operated by Levine’s Enterprises LLC. By creating an account, subscribing to services, or continuing use of the platform, you agree to the terms outlined below.

This policy is incorporated into and governed by our Terms of Service and applies to all subscription plans, add-ons, and usage-based services.

📅 30-Day Notice Requirement

We require a minimum of thirty (30) calendar days' advance notice prior to your next billing date in order to process a cancellation and avoid future charges.

- If cancellation notice is submitted fewer than 30 days before your next scheduled billing date, you will still be charged for the upcoming billing period.

- Access to the platform will remain active through the paid period.

There are no exceptions to this notice period.

🔐 Accepted Method of Cancellation

To be valid, all cancellations must be submitted via the Billing section of your account portal.

- We do not accept cancellations via email, phone, support tickets, chat, or social media.

-As a courtesy, we may process an email-based request if it includes all required verification, but this is not guaranteed, and we reserve the right to reject it.

- The only verifiable method is self-service cancellation within your account portal.

💻 Code Removal Required

Cancellation is not considered complete until all Paddle CRM-related code, scripts, widgets, and integrations have been fully removed from all websites, platforms, and systems under your control.

- Failure to remove these assets will be considered express consent to continue service, and you will continue to be billed accordingly, regardless of cancellation status.

- This includes scripts embedded on websites, forms, chat widgets, automations, and any third-party integrations powered by Paddle CRM.

💰 Wallet Credits Are Forfeited

Any remaining wallet credits or prepaid balances (e.g., for phone calls, texting, email usage, etc.) are

non-refundable and will be forfeited upon cancellation.

Unused credits cannot be transferred, refunded, or rolled over to other accounts.

☎️ Ongoing Usage = Ongoing Billing

You will continue to be charged if you continue to use any part of the platform post-cancellation, including but not limited to:

- Active phone numbers not ported out

- Automations still running

- SMS/email campaigns or chat widgets left in use

- Web forms, tracking scripts, or embedded tools still active on your site

- Kierra AI chat still deployed on your website

- Logins by you or your team

These actions are interpreted as ongoing express consent to continue your subscription and incur charges under your existing billing agreement, regardless of any prior cancellation requests.

📍 Summary

To avoid unexpected charges or disputes:

Submit your cancellation at least 30 days in advance via your billing portal.

Remove all Paddle CRM-related assets from your systems.

Port out any active numbers or integrations you wish to retain.

Understand that wallet credits will be lost and usage will be billed unless fully disconnected.

📬 Questions?

While we do not accept cancellation requests via email, if you have questions about the process, you may contact:

📧[email protected]

📍 Levine’s Enterprises LLC dba Paddle CRM

8 The Grn STE A, Dover, DE 19901

📞 (475) 302-2048