Effective Date: 03/15/2024

These Terms of Service ("Terms") govern your use of Paddle CRM ("the Platform"), operated by Levine’s Enterprises LLC dba Paddle CRM ("Company," "we," "us," or "our"). By accessing, browsing, or using the Platform, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, do not use the Platform.

1. Eligibility and Acceptance of Terms

1.1 Eligibility

You must be at least 18 years of age or the age of majority in your jurisdiction to use the Platform. By accessing or using the Platform, you represent and warrant that you have the legal capacity to enter into these Terms and to abide by all of the terms and conditions stated herein.

1.2 Acceptance

Your continued use of the Platform constitutes your acceptance of these Terms. If you disagree with any part of these Terms, you must stop using the Platform immediately.

2. Use of the Platform

2.1 Permitted Use

Subject to these Terms, you are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal or business use.

2.2 Prohibited Conduct

You agree not to:

- Use the Platform in any manner that violates any applicable law or regulation;

- Interfere with or disrupt the Platform or any servers or networks connected to it;

- Introduce any viruses, worms, or other harmful code;

- Attempt to gain unauthorized access to any portion of the Platform or related systems;

- Use the Platform to send spam, phishing attempts, or other unsolicited communications;

- Reverse engineer, decompile, or disassemble any aspect of the Platform.

3. Account Management

3.1 Account Creation

You must provide accurate and complete information when creating your account. Failure to do so may result in suspension or termination of your account.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and all activities that occur under your account.

3.3 Account Transfers

Accounts and associated data are non-transferable. Requests to transfer accounts to another party, including other agencies, will not be honored.

3.4 Account Termination

We reserve the right to terminate your account for violation of these Terms or non-payment of fees. Upon termination, your data may be retained at our discretion but for no less than 30 days.

3.5 Code Removal and Continued Use After Cancellation

Upon cancellation or termination of your subscription, you are required to immediately remove all Paddle CRM-related assets from your systems. This includes, but is not limited to, any embedded scripts, tracking codes, widgets, chatbots, automations, or third-party integrations powered by the Platform.

Failure to remove such assets constitutes express consent to continue receiving services, and you will continue to be billed accordingly. Your subscription will be considered active—and subject to all applicable fees—until our code and integrations have been fully and permanently removed.

Additionally, access to your account and its associated data will be revoked upon cancellation. You may request a data export within 30 days of termination. After this period, we may permanently delete all associated data at our discretion. We are not responsible for storing or recovering data beyond this window.
3.6 Survival of Terms

The following sections shall survive the termination or expiration of this agreement: 3.5 (Code Removal), 4.4 (Chargebacks), 4.6 (Residual Platform Use), 9 (Limitation of Liability), 10 (Indemnification), and 11 (Governing Law and Dispute Resolution).

3.7 Cancellation Policy

All cancellations require at least 30 days’ advance notice and must be submitted via the billing section of your account. We do not accept cancellations through email, phone, or any other channel. Continued use of Paddle CRM assets or platform features after cancellation constitutes express consent to continue service and will result in continued billing. Wallet credits are non-refundable and will be forfeited upon cancellation. For full details, please review our Cancellation Policy.

3.8 Subscription Agreement

By subscribing to any Paddle CRM plan, you agree to our Subscription Agreement, which outlines your rights and obligations, including payment terms, renewal schedules, intellectual property, data usage, and termination clauses. All subscribers are bound by this agreement, which governs your access to the platform and supersedes any conflicting terms. For full details, please review our Subscription Agreement.

4. Billing and Payments
4.1 Subscription Fees

Subscription fees are billed on a monthly or annual basis, as selected by you, and will automatically renew at the end of each billing cycle unless you cancel your subscription in accordance with Section 3.4. By subscribing to a paid plan, you authorize us to automatically charge your selected payment method at the start of each billing cycle. Fees are non-refundable except as required by law.

4.2 Pricing Changes

We reserve the right to modify subscription pricing at any time, with or without prior notice. Your continued use of the Platform after a pricing update becomes effective constitutes your agreement to the new pricing.

4.3 Late Payments

Failure to pay fees on time may result in suspension or termination of your account. A late fee of 2.5% per month may be applied to overdue balances.

4.4 Chargebacks and Disputed Payments

If you dispute a charge with your payment provider, you agree to pay a $150 dispute fee for each disputed charge. This fee covers administrative costs associated with resolving disputes.

4.4.1 Additional Costs Due to Disputed Payments

In the event of a chargeback or disputed payment, the client shall be liable not only for the disputed amount and a $150 administrative dispute fee, but also for any third-party platform or payment processor fees incurred by us as a direct result of the dispute, including but not limited to dispute fees and reversed processing fees.

If the disputed charge is not resolved in our favor, we reserve the right to treat the payment as

never received, and the full original amount may be reinstated as due on the original invoice, subject to applicable late fees calculated from the original due date.

These amounts may be added to the original invoice or billed on a separate invoice at our discretion. Continued use of the Platform after a chargeback event may result in immediate account suspension, referral to collections, and legal action.

4.5 Pricing Changes

We reserve the right to adjust subscription fees without notice. Continued use of the Platform constitutes your acceptance of any updated fees.

4.6 Residual Platform Use and Billing
Continued use of any portion of the Platform—including, but not limited to, active scripts, embedded widgets, automations, integrations, or chat tools—after account cancellation will be considered

ongoing authorized use of the service. Such continued use constitutes your express consent to continue being billed under your existing subscription terms, even if your account dashboard is inaccessible or marked as canceled.

It is your sole responsibility to ensure full removal of all Paddle CRM-related assets following cancellation. You will remain liable for all recurring charges and applicable fees until such removal is confirmed.

4.7 Unauthorized Reactivation
If any Platform services, scripts, or integrations are reactivated—intentionally or unintentionally—after cancellation, without completing the official re-subscription process, we reserve the right to

immediately reinstate billing and services. This includes, but is not limited to, circumstances where scripts are reinstalled, automated campaigns are triggered, or third-party integrations resume communication with the Platform.

You acknowledge that unauthorized reactivation will be treated as your consent to resume paid service and agree to pay all associated charges retroactive to the date of reactivation.

4.8 No Refund Policy

All subscription fees, setup fees, and other charges are non-refundable, regardless of usage, unless otherwise required by applicable law. By subscribing to any plan or purchasing any services, you acknowledge and agree that all payments are final and no refunds will be issued for any reason, including but not limited to partial use, unused time, or dissatisfaction with features. For more details, please review our official Refund Policy.

5. Intellectual Property

5.1 Ownership

All content, features, and functionality on the Platform—including but not limited to text, graphics, logos, images, and software—are owned by us or our licensors and are protected by intellectual property laws.

5.2 Restrictions

You may not copy, reproduce, distribute, display, create derivative works from, or otherwise exploit any part of the Platform without our prior written consent.

6. User Content

6.1 User Submissions

By submitting content to the Platform, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, distribute, and display such content for any purpose related to the Platform or our business.

6.2 Representations and Warranties

You represent and warrant that you have all necessary rights to grant the foregoing license and that your content does not violate any third-party rights or applicable law.

7. Privacy

Your use of the Platform is subject to our Privacy Policy, which is incorporated by reference into these Terms. Please review our Privacy Policy to understand how we collect, use, and share your information.

8. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE OR OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID US (IF ANY) FOR ACCESSING THE PLATFORM.

10. Indemnification

You agree to indemnify, defend, and hold us and our affiliates, officers, directors, employees, and agents harmless from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys’ fees) arising out of or related to your violation of these Terms or your use of the Platform.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles.

11.2 Arbitration

Any disputes arising under these Terms will be resolved through binding arbitration in Delaware. Each party is responsible for its own arbitration fees, except that the prevailing party may recover reasonable attorneys’ fees and costs.

12. Modifications to Terms

We may update these Terms at any time by posting an updated version on the Platform. Your continued use of the Platform following the posting of any revised Terms constitutes your acceptance of the updated Terms.

13. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Platform, constitute the entire agreement between you and us regarding the Platform and supersede all prior agreements and understandings.

14. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Levine’s Enterprises LLC dba Paddle CRM

8 The Grn STE A

Dover, DE 19901

(475) 302-2048

[email protected]